For families and sponsors
You are the one on the outside. Here is what helps.
You are the buyer, the contact, and often the only person who can move paper quickly. This page tells you exactly what to gather, what to avoid saying on a monitored line, how documents get in, and what to expect from us.
Step one
What to gather
You do not need all of this to start. Send what you have and tell us what you do not.
- The incident report, or a photo of it. The date it was delivered matters most.
- The code(s) charged (for example, a 300-series number) and how many reports there are.
- The facility name, type, and state — halfway house (RRC), home confinement, or institution.
- The person's full name and register number.
- The facility handbook, if you have a copy. If not, we know where to look.
- Any GPS, pass, sign-out, or schedule records the person already has.
- The hearing date if known, and the DHO decision date if a finding has already been made.
- Names of people who could write a support letter (employer, program staff, faith leader, family).
Monitored lines: what not to say
Facility phones, TRULINCS email, and mail are recorded or read by staff. Assume every word can be used at the hearing or shared with an investigator. On those channels:
- Do not discuss what happened, what the person did, or what they “should say.”
- Do not discuss strategy, weaknesses in the case, or anything you would only tell a lawyer.
- Do not read our attorney-facing documents aloud; they never go through the facility.
Safe to say: “Sign the records request and hand it in today.” “Your hearing packet is on the way.” “Write down the date and time of your hearing.” Every document we prepare is written to be read by staff.
Getting paper in
How documents reach the facility
We deliver finished documents to you as PDFs and print-ready files. Getting them to the person depends on the setting:
Halfway house (RRC). Residents often have a personal phone or can receive mail and hand-delivered documents at the front desk. Follow the facility's rules for incoming documents; ask staff to note receipt.
Home confinement. Usually the simplest: the person can receive email or a printed packet directly. Check the supervising RRC's rules about contact.
Institution. Mail is the primary route and it is opened and inspected. Send documents in a plain envelope with the register number on every page. Time it against the hearing date; we will tell you when to send.
Where the person can print or copy, the records request and the statement can be reproduced from a plain email that we write to be safe for staff to read.
Your loved one can also open a direct line to us on CorrLinks, the Bureau of Prisons email system, for logistics only: the address to add and the contact name to enter are on our CorrLinks page.
What to expect
From us, in order
A reply during business hours
You will hear from a real person, with the deadlines computed and the tier confirmed.
A written engagement and a Stripe link
Flat fee, paid by card or bank through Stripe. Our delivery clock runs from the later of the signed engagement letter and the first payment.
The records request, day one
Ready for the person to sign and hand in, with a receipt table.
The preparation set
Records request, statement, packet, and guide within 48 or 72 hours, depending on tier. Appeal drafts follow a DHO finding on the 20-day clock.
Deadline reminders
We track every date and tell you in writing if anything is at risk.
A referral to counsel
Every engagement includes a no-charge referral to independent counsel. Legal options come from the attorney, not from us.
A plain word about promises
We will not tell you the hearing will go well, that a sanction will be lifted, or when someone will come home. Nobody can honestly promise those things. What we can promise is a complete, accurate, on-time record and honest updates. If you are ever told otherwise by anyone, be careful.
Ready when you are.
Start intake now, even if you do not have every document. We will tell you what to gather next.